Shipping policy

🤝 Talk to Strovana

Behind every order is a small team that actually cares whether your bedroom turns out the way you imagined. If something needs sorting, we are one email away and we write back like humans.

🔍 Start With the Quick Answers

Most of the questions that land in our inbox already have answers waiting on our FAQ page. Shipping windows, size guidance, wash instructions, the home trial, payment options — all there, no waiting required.

If the FAQ does not cover what you need, that is exactly what the rest of this page is for.

🛠 What We Help With

Real people on our team handle every message. We can help with:

- Order status, payment questions, and invoice copies
- Tracking lookups, shipping ETAs, and missed delivery recovery
- Size selection, fabric questions, and styling advice for your room
- Wash care, long-term maintenance, and tufting upkeep
- Returns, exchanges, and 30 night trial claims
- Wholesale inquiries, press requests, and brand collaborations

If your question does not fit any of those buckets, write anyway. We would rather hear from you than have you guess.

📩 How to Reach Us

Email is the fastest route. Send us a note and a real teammate replies within 24 hours on business days, often much sooner.

support@strovana.com

Include your order number if your question is about a specific purchase — it cuts our response time roughly in half because we can pull your details immediately instead of asking for them.

⏳ Did Our Reply Go Missing?

If 48 hours pass without a response from us, the most likely culprit is your spam folder or a Gmail Promotions tab quietly hiding our email. Search your inbox for "elarionshop" and check those folders first.

Still nothing? Reply directly to your order confirmation email instead. That thread is already whitelisted by your provider and our reply will land in your main inbox.

✨ The Standard We Hold Ourselves To

You should never have to chase us. From the second you place an order to weeks after delivery, the same team is available, the same response times apply, and the same care goes into solving whatever needs solving.

That is the promise. Clear answers, real humans, and a bedroom you are happy with at the end of it.

📧 support@strovana.com
⏳ Response within 24 hours on business days
🌙 30 night home trial on every order